Omnichannel

Agility | Flexibility | Innovation
  • + 10

    years of experience in e-commerce activities

  • + 50%

    of our sites carry out omnichannel operations

  • 3 M

    orders managed per year

Our omnichannel solutions

Consumption patterns are constantly evolving and retailers must adapt quickly and find ways to meet new expectations.

Recognising that the digitalisation of sales and the expansion of distribution channels are creating a new consumer experience, FM Logistic offers its customers a complete suite of solutions for a seamless end-to-end supply chain, from procurement logistics (including the management of any customs operations), to customer service, including order picking, packing, last mile deliveries and returns processing.

We use our know-how to advise you and offer you the most flexible solutions that are best suited to your customers’ needs.

The added value of the supply chain lies in understanding future consumer trends, the complexity of distribution channels and the choices to be made.

We draw on our expertise, collective intelligence and the latest technologies to invent new models and create a more responsible supply chain.

Our goal? To co-design the next supply chain models and omnichannel solutions with our clients.

See less See more

Our solutions to support you

  • Flexible and agile omnichannel logistics solutions and order management platform

    Our “One Roof” concept allows you to consolidate and optimise your flows, regardless of your sales channels. A single omnichannel site for order fulfilment gives you greater flexibility in managing sales peaks and seasonality, reducing transport costs and risks and mitigating the environmental impact of your operations.

    Bringing all stages of your process under one roof gives you

    • A single point of entry and exit for your brick and mortar and e-commerce flows
    • A large, flexible and dynamic storage capacity: real-time stock updates, goods available for all channels, optimal storage methods
    • Processes adapted to your order types: global pick, pick & pack, premium packing, order consolidation, etc.
    • Technological innovations for order preparation: AGVs (automated guided vehicles), AMRs (autonomous mobile robots), pick and put-to-light, goods-to-person, cobots, etc.

    Value-added services: branded packaging, gift packs, personalised cards and messages, returns management and product reconditioning.

    Contact us
  • Digitalisation is leading to an increase in e-commerce sales and retailers must constantly innovate.

    To complete our omnichannel offer, we support you in your e-commerce activities:

    Pure player :

    • Direct sales D2C Mono/Multi-article
    • Events and private sales
    • Subscription sales and product selection boxes

    Marketplace :

    • Adaptation to each marketplace requirement
    • Ability to drop ship
    • Single consolidated multi-brand shopping cart for the end customer
    • Proposal of specific bundle offers

    Retailer:

    • Distinction of shop and drive replenishment orders from click & collect orders
    • Drive/darkstore solutions for home or drive orders and last mile delivery
    Contact us
  • A wide range of options to reenchant the customer experience

    As consumption patterns change, distribution channels are developing (click & collect, point relais, drive, home delivery, lockers, corners, etc.).

    To support you in these new challenges, we meet your delivery needs.

    FM Logistic supports you in your omnichannel strategy by offering you a range of services adapted to your needs:

    • Transport flow management, which allows you to connect to a wide range of solutions (drive, home, express, collection points in France and abroad)
    • Delivery execution: whatever the size of your parcels or under multi-temperature constraints

    Aware of the new expectations of consumers, environmental constraints and the requirements of cities, we offer you a wide range of urban solutions to carry out your last-mile deliveries: distribution centres, urban hubs, corners, lockers, etc.

    We provide you with a personalised web portal to :

    • Track your shipments (track & trace, POD)
    • Manage transport contingencies
    • View kpis and activity reports
    Contact us
  • Customer satisfaction can lead to an increase in positive reviews and sales growth.

    To help you achieve this, we have a team at your disposal that is responsible for :

    • Handling your claims
    • Handling any complaints and requests for information
    • Managing your databases
    Contact us

Are you interested in our omnichannel solutions?

FM Logistic can help you meet the challenges of omnichannel. Contact us and we will find the right solution for you!

Supply Chain Solutions